Your Visit


166 London Rd

St Albans

AL1 1PQ

FAQs

HOW TO BOOK

Tickets can be booked online, over the phone and in person.

To avoid any unnecessary queueing we recommend you book before your visit.


You can use your e-ticket on your phone or print it at home to gain access to the screen.

The performance start time is the time on your ticket.


Please allow 20 minutes from this printed time for the adverts and trailers - unless otherwise specified.

DO YOU SELL GIFT VOUCHERS?

Yes we do! Please visit our GIFT VOUCHERS page to make your purchase.


Also available to buy in person or by phone as an e-voucher.


Gift Vouchers can be used as payment for cinema tickets both online and in-person and for refreshments sold in The Odyssey Cinema, St Albans.


All Gift Vouchers / Credit Notes due to expire before the end of September 2021 have been refreshed for a further year.


Your existing codes have been reactivated so you will not need to contact us directly.


  • Gift Vouchers can be redeemed in person, by phone and online.
  • Gift Vouchers are valid for 18 months from the date of issue and cannot be extended.
  • Gift Vouchers purchased for The Odyssey Cinema cannot be redeemed at The Rex Berkhamsted.
  • Gift Vouchers purchased in-person come with a card and envelope.
  • By phone and online, vouchers will be sent to you via email which you can print at home or forward to the recipient.



CAN I REDEEM A GIFT VOUCHER / CREDIT NOTE ON YOUR WEBSITE?

Yes you can!


Our website is set up to take payment with a Gift Voucher / Credit Note.


When you have selected your tickets and reached the payment stage:


'Payment - Order details', you will see the total cost and below that it will say:

GIFT VOUCHER, if you have a Gift Voucher Code / Credit Note in the form V-12345-XXX-XXX you can apply it now.


Enter your code and select 'APPLY'.


This will remove the value of your Gift Voucher / Credit Note from the total.


If you received a Credit Note for a cancelled film your voucher code will be within the 'Booking Confirmation - XXXXXX' email from hello@odysseypictures.co.uk


All Gift Vouchers / Credit Notes due to expire before the end of September 2021 have been refreshed for a further year.


Your existing codes have been reactivated so you will not need to contact us directly.

REFUND POLICY

Tickets are not refundable.


With 24 hours notice before a performance, a transfer can be organised - a processing fee of £2 will be applied to each ticket. Any transfers will be at the sole discretion of the Manager on duty.


Credit Notes may be issued if a ticket holder is required to self isolate. Unfortunately, we cannot offer Credit Notes for same day ticket holders, a 24 hour notice period is required.


If an event is cancelled and the cinema is unable to re-schedule it, advance tickets can be refunded.


The £2 booking fee online is not refundable.

HOUSE RULES - FOOD & DRINK

Outside food and drink is not permitted in the cinema. Bringing in outside alcohol is a breach of our licence.


Birthday cakes (especially with candles) are not permitted in the cinema or foyer.


Our licence does not permit us to sell alcohol before midday.



CAN I BRING MY BABY INTO A SCREENING?

Although we do not plan on having specific parent and baby screenings (the building is too big and dark to offer these) you are welcome to bring babies to U, PG, and 12A rated matinées (morning & afternoon performances before 5pm).


  • Buggies can be left in the foyer during the film.
  • Babies must be held in the screen.
  • Disruptive babies should be taken out of the screen until they are settled - but if this is due to the film being too loud - please speak to a member of the team behind one of the bars and we can contact the projectionist to adjust this.

CEA CARER COMP TICKETS

We offer comp carer tickets with a valid CEA card.


To find out more information about how to apply for a CEA card please visit:


www.ceacard.co.uk/


CAN I BOOK THE CINEMA FOR A PRIVATE HIRE?

We are not currently offering any screen hire for the forseeable future.

DO YOU SELL MERCHANDISE?

Yes we do!

WHEN WILL EACH PERFORMANCE START AND FINISH BY?

The adverts and trailers run for approx. 20-25 mins from the screenings advertised start time.


To find the end time on the website - select the book button of the time of your screening and the end time will be listed next to the screening information.

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