The story begins in 1932 during the hotel’s glory days when the young Zero was a lobby boy, freshly arrived in Zubrowka after his hometown was razed and his entire family executed. Zubrowka is on the verge of war, but this is of little concern to Monsieur Gustave H., the Grand Budapest’s devoted concierge. The owner of the hotel is unknown and only relays important messages through the lawyer Deputy Kovacs. When he is not attending to the needs of the hotel’s wealthy clientele or managing its staff, Gustave courts a series of aging women who flock to the hotel to enjoy his “exceptional service”. One of the ladies is Madame Céline Villeneuve “Madame D” Desgoffe und Taxis, with whom Gustave spends the night prior to her departure.